Modify/cancel appointment/room

RESCHEDULING YOUR APPOINTMENT 
You can reschedule your time slot(s) free of charge up to 48 hours before your appointment via the link in your confirmation email. 
Click here if you wish to reschedule your booked escape room(s) within 48 hours before your appointment.

• For changes made between 48 and 24 hours before your appointment, we charge €50.00 per booked time slot.
• For changes made within 24 hours before your appointment, we charge 50% of the total cost per booked time slot.

CANCELLING YOUR APPOINTMENT 
Cancellations can only be made via the "Cancel your appointment" link in your confirmation email.

• For cancellations up to 48 hours before your appointment, we charge €50.00 per cancelled time slot.
• For cancellations within 48 hours before your appointment, the full cost per booked time slot will be charged.
• In case of a no-show, the full cost per booked time slot will be charged.

Have you booked multiple time slots? 
Please cancel each time slot individually. You will receive a confirmation for each cancellation, so make sure you have received all confirmations